Common Issues when installing NetDocuments.

• When installing ndOffice, you get this error message:  Please install MS Office 2010 SP2 or newer and run this installer again; when attempting to install ndOffice

• After installing ndMail, users get this message:  Users are getting a SQL Logic Error Message when logging into NetDocuments

• Your users are having issues with NetDocuments not integrating with Adobe.

Are you going to run the NetDocuments Batch File correctly?

After 300 plus installs, we find that some IT Providers gloss over the fact that this contains both HKLM and HKCU registry entries. HKLM keys are easy to push out. HKCU Keys are not.   If you log on as an administrator to a machine and try and push out HKCU keys, it won’t work. You need to be logged in as the current user. To get around this, you can put the HKCU batch file in a login script. When the current user logs in, it will apply the HKCU keys properly.

Easy fixes to common user complaints

• Your users are having issues with Documents not checking 

• Users are saying that ndMail is not saving documents.

• Users are saying that new clients and matters are not showing up in NetDocuments.

• NetDocuments is not working FireFox

Adding a New User to NetDocuments

• If users are logging in via office 365, make sure to add them to Azure

• Adding a New User to NetDocuments

• Adding an Author to NetDocuments

• What to know about making a user an Admin

NetDocuments Installation on other devices

• Setting Up NetDocuments on a Windows Computer

• How to Update NetDocuments on a Windows PC

• Setting up NetDocuments on a Mac

• Setting up NetDocuments on your SmartPhone

NetDocuments Tech Support

• Call this number: 801-226-6882 Option 2

or

• Create a ticket with NetDocuments

Third-Party Integrations

• Setting up NetDocuments and Workshare

• Setting up NetDocuments and Literia

• Set up NetDocuments and the Fujitsu ScanSnap Integration

• Setting up NetDocuments with Kofax Power PDF