Are you going to run the NetDocuments Batch File correctly?
After 450 plus installs, we find that some IT providers gloss over the fact that the batch file contains both HKLM and HKCU registry entries. HKLM keys are easy to push out. HKCU Keys are not. If you log on to a machine as an administrator and try to push out HKCU keys, it won’t work. You need to be logged in as the current user. You can put the HKCU batch file in a login script to get around this. When the current user logs in, it will apply the HKCU keys properly.
Watch this video to determine if the batch file got installed correctly.
Easy fixes to common user complaints
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Your users are having issues with documents not checking.
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Users are saying that ndMail is not saving documents.
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Users say new clients and matters are not showing up in NetDocuments.
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NetDocuments is not working Firefox.
Adding a New User to NetDocuments
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If users are logging in via Office 365, make sure to add them to Azure.
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Adding a new user to NetDocuments.
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Adding an author to NetDocuments.
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What to know about making a user an admin.
NetDocuments Installation on other devices
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Setting up NetDocuments on a Windows computer.
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How to update NetDocuments on a Windows PC.
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Setting up NetDocuments on a Mac.
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Setting up NetDocuments on your smartphone.
NetDocuments Tech Support
- Call this number: 801-226-6882 Option 2
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