Most IT Providers Get This Wrong
The NetDocuments batch file contains two types of registry entries: HKLM and HKCU. After 550+ installs, we still see IT teams push both out the same way — and that’s where things break.
HKLM keys? No problem. Push them out as an administrator and you’re done.
HKCU keys are different. They’re user-specific, which means they must be applied while logged in as that user. Running them as an admin won’t work — the keys land in the wrong place and ndOffice misbehaves.
The fix is straightforward: place the HKCU batch file in a login script. When each user logs in, the keys apply correctly and automatically.
Watch this video to determine if the batch file got installed correctly.
Step 1: Install ndOffice
Step 2: Restart the Machine
Step 3: Click on ndOffice in the System Tray
Step 4: Click on the Gear
Step 5 : Click on Settings
If you don’t see 14 and 5, this was not done correctly.
Easy fixes to common user complaints
-
Your users are having issues with documents not checking in or out.
-
Users are complaining that there is no NetDocuments integration in Adobe.
-
Users cannot log in to NetDocuments
-
Users are saying that ndMail is not saving documents.
-
Users say new clients and matters are not showing up in NetDocuments.
-
NetDocuments is not working Firefox.
Adding a New User to NetDocuments
-
If users are logging in via Office 365, make sure to add them to Azure.
-
Adding a new user to NetDocuments.
-
Adding an author to NetDocuments.
-
What to know about making a user an admin.
NetDocuments Installation on other devices
-
Setting up NetDocuments on a Windows computer.
-
How to update NetDocuments on a Windows PC.
-
Setting up NetDocuments on a Mac.
-
Setting up NetDocuments on your smartphone.
NetDocuments Tech Support
- Call this number: 801-226-6882 Option 2