If you are having NetDocuments Tech Issues, please call this number: 801-226-6882 Option 2
If you are using Firefox, please see this article: https://optiable.com/using-netdocuments-with-firefox/
When you open a document in NetDocuments, it should open automatically; it should never be downloaded. When you save and close a document, the green check mark should go away:
NOTE: When I close Craig Budget 2021 in Excel on my PC, the green checkmark should disappear within 30 seconds.
If you are downloading documents and nothing is checking back in, you have an issue that needs to be fixed.
Option 1: Restart your computer
Option 2: Make sure NetDocuments (ndOffice) is installed on your computer
If you are missing ndOffice, try restarting your computer. If you still cannot see ndOffice, please get in touch with your IT department and have them reinstall it.
Option 3: Make sure you are logged in to the ndOffice
Option 4: If that doesn’t fix the issue, make sure that none of your plugins are disabled:
See this article: https://optiable.com/my-netdocuments-plugins-in-word-excel-outlook-have-disappeared/
Option 5: If this is an issue with a PDF Document, make sure your default PDF program is not Edge.
See: https://www.adobe.com/acrobat/hub/how-to-change-your-default-pdf-viewer.html
Option 6: Call NetDocuments Tech Support and have them fix this: 801-226-6882 Option 2
For further reading, check out this article: https://optiable.com/troubleshooting-netdocuments-check-in-issues/