What Is the NetDocuments Chrome Extension?
The NetDocuments Chrome extension is a free add-on that simplifies uploading documents stored in NetDocuments to other websites and vice versa. Think of it as a bridge between NetDocuments and the web platforms you use every day, whether you’re working with court filing systems, client portals, or any other website that requires document uploads.
How It Works
The extension integrates seamlessly with your browser workflow. Once you connect a website to NetDocuments, the extension adds a NetDocuments window to that website’s Browse or Upload button. From there, you can select files directly from your NetDocuments repository without the need to download them to your local machine first.
When you download a PDF or other document from a website, NetDocuments automatically opens, allowing you to quickly save the document directly into your NetDocuments system. This automatic prompt ensures that important files are captured and organized in your document management system immediately, rather than languishing in your Downloads folder.
- Using the NetDocuments Google Chrome Extension to Upload Documents to websites from NetDocuments.
- Using the NetDocuments Google Chrome Extension to Download Documents from websites and save them into NetDocuments.
How to Troubleshoot Issues with the Google Chrome Extension
Below is a collection of the top issues NetDocuments users have with the Google Chrome Extension.
Issue 1: The NetDocuments Chrome Extension Is Not Pinned
Even if the extension is installed, it might not appear in your Chrome toolbar.
Solution:
Step 1. Click the Extensions puzzle piece icon in Chrome (top-right corner).
Step 2. Look for NetDocuments in the list and click Details.
Step 3. Click the pin icon next to it.
Once pinned, the extension will always be visible in your Chrome toolbar.
Issue 2: The NetDocuments Chrome Extension Is Disabled
Chrome can automatically disable extensions.
Solution:
Step 1. Go to chrome://extensions/ in your browser.
Step 2. Find NetDocuments in the list and ensure the toggle switch is turned on (blue).
If it’s off, click it to enable the extension.
Issue 3: The Chrome Extension Was Never Installed
If you can’t find the extension, you may need to install it.
Step 1. Go to the NetDocuments Chrome Web Store page and click Add to Chrome
Step 2. Add extension
After installation, you’ll see a pop-up notification with the NetDocuments icon confirming that the extension has been added to Chrome.
Issue 4: You’re Using Edge, Not Chrome
The NetDocuments extension is designed primarily for Chrome, but if you’re using Microsoft Edge, you’ll need to follow a different process.
Follow this guide to install the NetDocuments extension in Microsoft Edge.
Issue 5: When downloading documents, I first have to save them to my PC, and then I can save them to NetDocuments.
Follow this guide here: How to configure your web browser settings to work with the Chrome Extension