Skip to main content
NetDocuments and PDF SoftwareNetDocuments Tips

Ultimate Guide to Troubleshooting Adobe Issues with NetDocuments

By March 7, 2022August 15th, 2022No Comments

We thought it would be a good idea to put together all our articles about the Adobe Integration with NetDocuments. When you hit Save As or Open in Adobe

image

NetDocuments should Automatically Pop Open.  If this is not happening, here are a couple of quick steps to get this working.

You get an error Message saying Protected mode is preventing ndOffice from loading

In Adobe go to Preferences –> Security (Enhanced) –> Uncheck Enable Protected Mode at Startup.

Make sure you have the correct version of Adobe

image

Adobe Acrobat Reader, Standard , or Pro is irrelevant here.  You must be using Adobe 2017,  Adobe 11, or Adobe DC

Those are the only versions that work with NetDocuments,because they are the only versions supported by Adobe.

Are you running the 64bit version of Adobe

image

If you are, please update to the latest version of ndOffice:  https://apps.netdocuments.com/apps/ndOffice/ndOfficeSetup.exe

Configure Adobe to Automatically Pop when saving or opening in NetDocuments

If you are running the correct version of Adobe, you need to configure Adobe so it Automatically pops.

Here is how you configure Adobe:  https://optiable.com/how-to-get-netdocuments-to-automatically-pop-when-saving-in-adobe/

If NetDocuments is still not working with Adobe,  you need to re-install the integration with NetDocuments.

Here is how you do that:  https://optiable.com/install-netdocuments-adobe-integration-after-netdocuments-ndoffice-has-been-installed/