How to Force Emails to Open in Outlook Classic

Posted in NetDocuments Tips, NetDocuments User Tips on September 9, 2025 by Jeff Ong

Microsoft has been rolling out the new Outlook for Windows, but many users prefer Outlook Classic for its stability, offline support, and enterprise features. If your emails are opening in the new Outlook by default, here’s how you can make sure they always open in Outlook Classic instead

Set Classic Outlook as the Default Mail Client

Step 1. Open Windows Settings.

On the Windows search bar, type Settings, then click Settings from the search results.

Step 2. Go to Apps > Default Apps.


Step 3. Scroll down to Outlook (Classic).

Step 4. Click every extensions.

Step 5. Select Outlook (Classic) icon and Click Set default

 

To test, open an .eml or .msg email from NetDocuments. Outlook (Classic) should open instead of the New Outlook.

About the Author

Jeffrey Ong is NetDocuments Implementation and NetDocuments Trainer Certified, specializing in cloud integration, AI integration, and delivering end-to-end solutions. He helps law firms and organizations streamline document management through secure, scalable, and compliant cloud platforms, including seamless integration with Office 365. His expertise covers full implementation, customization, optimization, and ongoing customer support to ensure long-term success. With a strong background in cloud computing, automation, and DevOps, Jeffrey designs and manages efficient, cloud-native infrastructures using tools like Azure.

Jeff Ong