ndMail Stuck in the filing process

Posted in NetDocuments and ndMail, NetDocuments Tips on February 10, 2023 by Craig Bayer

If everyone is having this issue

Step 1: In the Admin Console, go to ndMail Configuration

Step 2: Click on the Connection

Step 3: Click Test Connection

Did you get this message?

If the connection cannot be established, please click edit and re-enter the ndmail password:

One Person is having this issue

Step 1: Close ndMail on their computer

Step 2: Go to this location

C:\Users\USERNAME\AppData\Local\NetDocuments\ndMail

Step 3: Rename ndMailDatabase_v1.db

Now relaunch Outlook. If this doesn’t fix the issue, please call Technical Support: 801-226-6882, Option 2

About the Author

Craig Bayer is the founder and leader of Optiable, an award-winning document management (DMS) consulting firm dedicated to helping law firms seamlessly integrate NetDocuments. Specializing in firms with 10 to 150 users, he has successfully guided over 500 law firms across the United States and Canada through NetDocuments implementations since 2010.

With deep expertise in the legal industry, Craig has a proven track record of optimizing technology to meet the unique needs of law firms. His certifications include industry-leading tools such as Amicus Attorney, Centerbase, Clio, PCLaw, HotDocs, TimeMatters, Soluno, and Worldox, enabling him to deliver comprehensive solutions tailored to each client’s workflow and goals.

Craig Bayer

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