Getting error messages when stamping documents in NetDocuments? You’re not alone. These three issues account for more than 80% of stamping problems we see at law firms. In this guide, you’ll learn the exact fixes for the most common NetDocuments stamping errors—so you can get back to billable work in minutes, not hours.
Quick Summary Box
🔍 The 3 Most Common Issues:
- Document stamping removes headers – Caused by conflicting Word and NetDocuments settings
- Conflict error messages – Occur when users have different stamping preferences
- “Not enough space in footer” error – Footer margin is set too small in Word
⏱️ Average fix time: 2-5 minutes per issue
Troubleshooting Flowchart
Is your header or letterhead disappearing?
→ Jump to Issue 1: Missing Headers
Getting a conflict warning when saving?
→ Jump to Issue 2: Conflict Error
Seeing an error about footer space?
→ Jump to Issue 3: Footer Space
Further Reading:
Issue 1: Document Stamping removes the header from my document.
The Header and Footer in Word are linked together. If your firm has Letterhead and is set to “Different First Page, ” the NetDocuments Stamping Settings can conflict with the Word Settings.
In ndOffice, you change your Stamping Settings
ndOffice -> Settings –> ID Stamp
If the Location in NetDocuments is set to “Footer of every page” and your Word Settings are set to “Different First Page,” you will encounter a conflict.
Change your NetDocuments settings to “Footer every page except first” to match.
Issue 2: Conflict Error Message
The NetDocuments stamping setting is for each user at your firm. If users have different stamping settings, NetDocuments will warn you when saving a document.
In the example above, the document had the footer stamping on every page, and the user who saved it had their stamping set to the last page. When they go to save the document, NetDocuments asks what they want to do.
I recommend that firms adopt a uniform stamping policy to prevent this from becoming a significant issue.
You can also check the “Don’t Prompt me” option in the ndoffice settings.
Issue 3: The Doc ID can’t be updated due to a lack of space in the footer.
In Word, your Footer from the Bottom must be 0.2 or greater.
If you have it set to 0.1, as in the picture above, NetDocuments won’t be able to add the Document Stamp. The solution is to change it to 0.2 or greater, as the error message says.