The 3 Most Common Error Messages NetDocuments users get when stamping documents in Word

Issue 1:  Document Stamping removes the header from my document.

The Header and Footer in Word are linked together.  If your firm has Letter and is set to Different First Page,  The NetDocuments Stamping Settings can conflict with the Word Settings.

In ndOffice you change your Stamping Settings

ndOffice -> Settings –> ID Stamp


If Location is: Footer of every page and your Word Settings are Different First Page, you will have a conflict.  Change your settings to Footer every page except first so the settings match.

Change it to Footer every page, except the first

If the Location is: Footer of every page, except first and your Word Settings are not Different First Page, you might have conflict.

Change the settings to Footer every page

Issue 2: Conflict Error Message


The NetDocuments stamping setting is per user at your firm.  If users have different stamping settings, NetDocuments will warn you when saving a document.

In the example above,  the document had the stamping of the footer on every page and the user who is saving the document has their stamping set to the last page. When they go to save the document, NetDocuments is asking what you want to do.

I recommend that firms have a uniform stamping policy so this does not become that much of an issue.


You can also check Don’t Prompt me in the ndoffice settings.

Issue 3:  The Doc ID can’t be updated due to a lack of space in the footer.



In Word, your Footer from the Bottom must be 0.2 or greater.


If you have it at 0.1, like in the picture above, NetDocuments won’t be able to add the Document Stamp.  The solution is to change it to 0.2 or greater like the error message says.