How to Locate and Manage Your ndOffice Echo Folder

If you’re using NetDocuments with ndOffice, you may sometimes need to recover documents that didn’t save properly or find attachments and comparison files. All of these can be found in the ndOffice Echo folder.

Follow the steps below to locate and manage your Echo folder on a Windows computer.

Step 1: Open Your System Tray
Go to the bottom-right corner of your screen. Click the up arrow (^) if needed to show hidden icons. Look for the dark blue ndOffice icon with a white “nd” logo.

Step 2: View the Echo Folder
In the Activity window, click the gear icon in the bottom-left corner. Then select “View Echo Folder”. This will open the Echo folder in File Explorer.

Step 4: Understand What’s Inside
Inside the Echo folder, you will see subfolders such as Backup, Attachments, and Comparisons.

• Backup: This stores recovery copies of documents in case you encounter problems while saving, editing, or opening.

• Attachments: This contains copies of documents you have attached to emails.

• Comparisons: This holds versions of documents you’ve used for comparison.

By default, the Echo folder is located at:
C:\Users<your-username>\ND Office Echo\SERVICE-<your-username>
Example: C:\Users\rduncan\ND Office Echo\SERVICE-rduncan

Step 5: Change the Echo Folder Location (Optional)
If you want to move the Echo folder to a different location, you can update it via the Windows Registry.

1. Click Start and type regedit, then press Enter.

2. If the User Account Control dialog appears, click Yes.

3. In Registry Editor, go to:
   HKEY_CURRENT_USER\Software\NetVoyage\NetDocuments

4. Right-click EchoingFolderPath and select Modify.

5. In the Value data field, enter the new folder location.

6. Click OK and restart ndOffice.

Step 6: Set the Echo Folder Retention Period (Optional)
You can define how long files are kept in the Echo folder. Once the retention period expires, the files will be automatically deleted. This helps keep your storage clean. This setting can be adjusted in ndOffice settings or managed through Group Policy for organizations.