When attempting to email a document from NetDocuments, you receive the message: “A selected document resides in a cabinet that emails must be sent via an email client, but you do not have a plugin that can relay the document to an email client.”
Step 1: Recent updates to Chrome and Edge have stopped NetDocuments from working
When using Google Chrome version 142 and above or Microsoft Edge version 143 and above, users may experience one of the following issues:
This issue was caused by a change introduced in Google Chrome 142 and Microsoft Edge 143. These releases require that Local Network Access be enabled manually or via an administrative policy. In previous versions, this setting was enabled by default. As a result of this new setting, ndClick may fail to bind to a local port required for operation.
In Google Chrome
In Microsoft Edge
Solution for IT companies to implement firm-wide: https://support.netdocuments.com/s/article/Configure-Local-Network-Access-permissions-for-NetDocuments
Step 2: Turn on Desktop Email Integration. It is not turned on.
- HI –> Firm Name
- Settings
- Application Settings
- Check the box next to Turn on Desktop Email Integration
Step 3: ndOffice is not installed
You’re on a PC that doesn’t have ndOffice installed
You need ndOffice installed for this to work.
Step 4: You’re not logged in to ndOffice, or your account is incorrect
Log out of ndOffice and log back in.
Step 5: You are using Firefox
Please follow these instructions to get NetDocuments to work in Firefox: https://optiable.com/using-netdocuments-in-firefox/
Step 6: Call NetDocuments Tech Support
801.226.6882
