My NetDocuments Plugins in Word/Excel/Outlook have disappeared

November 8, 2018

Microsoft products like to disable add-ons, so they run faster.  This is not really a NetDocuments specific issue, but all programs that integrate with Microsoft Office.  It’s also a very easy issue to fix.

In Outlook

In Outlook, if NetDocuments is not showing up, it’s probably in the Slow And Disabled COM Add-ins.

Step 1:  Go to File –> Slow and Disabled COM Add-ins

Step 2: Click enable this add-in

If you are missing the ND Attach Button when attempting to attach a file to an email, see this article:

In Word, Excel and PowerPoint

The Plugin also might be disabled.  This can happen in all Office Programs.

Step 1:  Go to File –> Options –> Add-Ins

Change the Manage option to Disabled Items and Click Go


Make sure no NetDocuments Plugins say they are disabled.  If you see something that says NetDocuments here, highlight it, and click enable.  Then click ok.

Step 2: Change the manage from Disabled Items to COM Add-ins


Make sure that any box that has NetDocuments next to it is checked.


Step 3: Close the Microsoft Office Program you are in and reopen it.

You might see one of the following messages:


Click View Disabled Add-ins and enable it


Click NO