NetDocuments Tech Support IssuesNetDocuments TipsNetDocuments User Customization

Why Cant I attach Outlook emails to NetDocuments

By March 25, 2022June 5th, 2022No Comments

When sending an email in Outlook, there is an ndAttach button that allows you to select attachments from NetDocuments. 

image

There are several reasons why you might not see the ndAttach Option

Reason 1:  The Ribbon is hidden in new Outlook messages.

image

With newer versions of Outlook, Microsoft likes to fool around with Ribbon settings.  In the example above, the ribbon is hidden, so I cant see the ndAttach Option.

If I click on the highlighted button,  I can change the ribbon back to Classic, which allows me to see ndAttach.

image

Reason 2:  I don’t see the ndAttach Ribbon when replying to emails.

image

When replying to emails, Outlook leaves the reply in the main screen.  In this view, I don’t see the ndAttach button.  Once you hit Pop Out, you will see it. 

You change your Outlook settings to always Pop Out emails, so you always see it when replying. 

In Outlook, go to File –> Options –> Mail

image

Check Open replies and forwards in a new windows

Reason 3:  Outlook disabled the ndOffice Plugin

In Outlook,  Go to File –> Info –> Slow and Disabled COM Add-ins

image

Make sure this Addin is enabled. 

image