Important: Optiable cannot help with NetDocuments Billing Questions.
Optiable is an independent consulting firm that specializes in NetDocuments implementations, migrations, and technical support. We do not work for NetDocuments, and we do not have access to your NetDocuments billing account or subscription information.
If you have questions about your NetDocuments billing, subscription, invoices, or payment information, please get in touch with NetDocuments directly.
How to Contact NetDocuments About Billing
NetDocuments has a dedicated billing department to help you with all subscription and payment-related questions.
Submit a Support Ticket
The best way to get help with billing questions is to submit a ticket through the NetDocuments Support Portal:
Submit a Billing Request Ticket
Contact NetDocuments Billing Department Directly
You can also reach the NetDocuments Billing Department by phone or email:
- Phone: 1-866-638-3627 (Option 0)
- Available during regular business hours: 10am – 7pm Eastern Time (NYC)
For General Technical Support
If you have technical questions about using NetDocuments (not billing-related):
- Phone: 801-226-6882 (Option 2)
- Support Portal: NetDocuments Help Center
Common Billing Questions NetDocuments Can Help With
NetDocuments can assist you with:
- Updating credit card or payment information
- Changing the number of licensed users
- Understanding your invoice or subscription charges
- Adding or removing user licenses
- Canceling or modifying your subscription
- Questions about storage fees or overage charges
- Updating billing contact information
- Requesting copies of invoices
What Optiable Can Help With
While we can’t assist with NetDocuments billing, Optiable specializes in:
- NetDocuments implementations and migrations
- Document migration from other systems (Worldox, iManage, etc.)
- NetDocuments training and best practices
- System configuration and optimization
- Storage analysis and cost reduction strategies
- Technical troubleshooting and support
- Custom workspace and cabinet setup
- Integration with other legal technology tools
If you need help with any of these services, please contact us.
Need to Update Your Billing Information in NetDocuments?
As a NetDocuments Repository Administrator, you can view (but not change) some billing information by:
- Logging into NetDocuments
- Clicking Admin at the top right
- Selecting your repository
- Clicking Edit name, logo, and billing information
However, to make actual changes to billing details, payment methods, or subscription levels, you must contact NetDocuments directly using the contact information above.
Remember: Optiable is here to help you get the most out of your NetDocuments system. For any questions about billing, invoices, or subscription management, don’t hesitate to get in touch with NetDocuments directly.